The regulated back office,
running itself.
North Stack reads the email your team already gets, runs the routine jobs against Acturis the way a person does, and escalates the calls that matter — every decision cited to your own rules and written to an audit ledger you can hand to the FCA.
A renewal lands, the agent classifies it, scores its confidence, and starts the run itself.
Runs inside the stack you already use
The team gets hours back. The principal gets the risk removed.
Hours back, not another tool to run.
It clears the routine inbox work end-to-end: renewals compared, letters drafted, claims records found, risk re-keyed into Acturis. Your handlers stop doing the endless part and keep the judgement calls. In the demo that comes to 214 handler-hours a week, about 5.7 FTE of capacity handed back.
Auditable by design, not a black box.
Nothing improvises near client records. Every action runs a mapped process, stops at a human gate when it matters, cites the rule it used, and lands in a tamper-evident ledger. Under FCA and Consumer Duty, that is a control you’re adding rather than a risk you’re taking on.
Three things a general-purpose AI agent can’t give you.
Predictable, not improvised
It runs a process you mapped, not a prompt it improvises. You know exactly what it will do before it ever runs, and every run is measured against the same map.
Auditable, not a black box
Every step is a tamper-evident, hash-chained ledger entry, and every decision cites the exact rule and row it used. Proof you can hand to a regulator, not a chat transcript you have to trust.
No integration project
It drives Acturis, M365 and the portals through the same screens a person uses today. No API to wait for, no rip-and-replace, no year-long rollout.
Six steps, start to finish.
- 01Email comes in
Everything that hits the shared inbox lands in one place.
- 02It gets read and sorted
The agent works out what it is, which workflow it belongs to, and how sure it is.
- 03The routine runs itself
Routine jobs run end-to-end through a process you mapped, and you can watch where each one is.
- 04It reads from your own sheets
Pricing, rates, appetite and watchlists are versioned sheets it looks figures up in. It never invents them.
- 05The calls go to a person
Anything sensitive or uncertain stops at a human checkpoint, with the proposed action laid out in full.
- 06Everything is on the record
Every step, whether agent, human or system, is a tamper-evident ledger entry.
It classifies, maps, and scores its own confidence
Every message is triaged for what it is, which workflow it belongs to, and how confident the agent is, with the key fields pulled out. Routine, high-confidence work runs; anything ambiguous is left for a person. It never improvises outside a mapped process.
A process you can see, not a prompt you have to trust
Each job runs through a workflow you mapped: the exact steps, the systems each touches, where the human gates and exception lanes sit. That makes it knowable before it runs, which is the core difference from a general-purpose agent.
Every decision cites the exact rule and version
When a run decides, it cites the sheet, row and version it used, alongside a field-by-field read-back against the system of record. You can trace a decision back to the row behind it instead of believing a conversation.
Not RPA. Not a generic AI agent.
RPA is brittle and can’t read an inbox. A generic AI agent improvises and leaves you a transcript, not a defensible record. North Stack is the regulated middle: the flexibility of an agent with the control of a mapped, audited process.
| Capability | North Stack | Generic AI agent | RPA (UiPath / Blue Prism) |
|---|---|---|---|
| Handles a free-text shared inbox | ✓ | Yes | No |
| Knowable before it runs | ✓ | No | Yes |
| Tamper-evident audit trail | ✓ | Transcript only | Logs actions |
| Cites the rule behind each decision | ✓ | No | No |
| Runs Acturis with no API | ✓ | Fragile | Brittle replay |
| Human approval gates on writes | ✓ | No | Limited |
Operating leverage, quantified.
Ninety seconds, on the live product.
See it on your own processes.
Tell us a little about the work you’d want it to take off the desk, and we’ll set you up with the live North Stack demo environment and a founder-led walkthrough.
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